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ORDER PROCESSING

Depending on the status of your order, we may be able to cancel it. Please email or whatsapp us immediately if you’d like to cancel your order.

We do offer exchanges. If the product remains unused and with its tags, you’re welcome to ship it back using the return label added to your parcel. You have 14 days to do so, since the day you received your order. Please get in touch with us if you’d wish to exchange your order or if your package didn’t include a return label..

Once your order has been completed, the order ships almost immediately. If your order is still processing we may be able to add items. Please get in touch with us if you wish to do so, or just place a new order.

If your order is still processing you may change this info. Please get in touch with us to do so.

RETURNS & EXCHANGES

We accept returns. You can find our return policy here.

Your refund will be processed 24h after receiving the returned product according to our terms and conditions. If for some reason you haven’t received a refund, please get in touch.

PRODUCT & INVENTORY

Since we are slow fashion we do our best not to over produce. All products that are out of stock will be restocked within 2 months. This excludes sale items.

For ultimate comfort we recommend sizing up.

The estimated delivery time for backordered items varies. We will get in touch with you to give you an ETA. If nobody got in touch with you please email jiv@jivsport.com

INTERNATIONAL ORDERS

Yes. We ship worldwide. 

If you’re purchasing outside EU, you will be paying applicable duties and taxes of your shipment country during delivery.

The estimated delivery time for backordered items varies. We will get in touch with you to give you an ETA. If nobody got in touch with you please email jiv@jivsport.com

MY ACCOUNT

You can log in JIV website via my account

Yes. You can change your password under your account settings.

The estimated delivery time for backordered items varies. We will get in touch with you to give you an ETA. If nobody got in touch with you please email jiv@jivsport.com

You can choose any applicable shipping method. We offer free shipping from 300€ and free returns and exchanges on all items, excluding sale items.

Resellers get shipping quote after placing an order.

We offer various payment methods. If your preferred payment method isn’t listed, please get in touch with us.